The shipment of products is made by a courier service Jacqlyn has chosen, ensuring advantageous rates for buyers and safe transportation of goods.
Most orders will ship out within a day of ordering (we do not ship orders on Saturdays, Sundays, or holidays). It is possible that some orders may take 24-48 hours to process. We will use Standard Shipping for your order unless you select an alternative.
We ship orders to all EU countries, US states and territories, as well as all other countries.
Delivery time: 1-2 working days
Cost: Free shipping (€0)
Delivery time: 4-5 working days
We're happy to offer Free Standard Shipping on orders over €120! For orders under €120 the cost will be calculated according to the weight of the ordered products with a minimum shipping cost of €9.50. Orders may ship in multiple packages.
Delivery time: 10-15 days
The cost is calculated according to the weight of the ordered products. The minimum shipping cost for international orders is €10.
You will receive an e-mail informing you that the order has shipped. The email will include a tracking number and a URL to check the status of your order. Information about any backordered or cancelled items will be included in a separate email.
Any duties and taxes assessed by customs are the responsibility of the customer.
Returns and Exchanges
We at Jacqlyn want each of our customers to be very happy with our products. If for some reason there is a problem with your order we will happily work with you, as we strive for the highest level of customer satisfaction.
Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging and accompanying documents, and must be done within the time frame stated below.
Jacqlyn clothing purchased at independent boutiques and stores must be returned to the location where purchased.
We will happily exchange your unworn, unwashed and unaltered clothing within 7 (seven) working days of receipt. Exchanges can be made for a different size, different variation request*, or another product of equal or greater value** than the one originally purchased.
*Given the hand-made and unique textile nature of many of our clothes there are often slight variations between each item. We happily accept exchange requests for a different variation.
**For product exchanges of greater value than the original order value, we will contact the customer who would have to cover the price difference.
In the rare case that Jacqlyn sends an incorrect order or defective item, Jacqlyn will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.
We will gladly offer a refund to the customer for the return of unworn and unaltered merchandise if requested within 7 (seven) working days of receipt. Refunds will be processed only to the original form of payment. Shipping costs are the responsibility of the customer and will not be refunded by Jacqlyn.
Previous collection Sale items are final sale, no exchanges or returns.
* In case of buying a swimsuit, for hygienic purposes, refunds are not accepted.