The shipment of products is handled by a courier service chosen by Jacqlyn, which offers advantageous rates for buyers and ensures safe transportation of goods.
Most orders will ship within one day of ordering (we do not ship orders on Saturdays, Sundays, or holidays). It is possible that some orders may take 24-48 hours to process. We will use Standard Shipping for your order unless you select an alternative.
We ship orders to all EU countries, US states and territories, as well as other countries.
Delivery time: 1-2 working days
Cost: Free shipping above 70€
Delivery time: 4-5 working days
Cost: 15€. Orders may ship in multiple packages.
Delivery time: 10-15 days
You will receive an email informing you that your order has shipped. The email will include a tracking number and a URL to check the status of your order. Information about any backordered or cancelled items will be included in a separate email.
Please note that any duties and taxes assessed by customs are the responsibility of the customer.
Returns and Exchanges:
At Jacqlyn, we want each of our customers to be very satisfied with our products. If, for any reason, there is a problem with your order, we will happily work with you to resolve it, as we strive for the highest level of customer satisfaction.
Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging and accompanying documents, and must be done within the time frame stated below.
Jacqlyn clothing purchased at independent boutiques and stores must be returned to the location where purchased.
We will happily exchange your unworn, unwashed and unaltered clothing within 7 (seven) working days of receipt. Exchanges can be made for a different size, different variation request*, or another product of equal or greater value** than the one originally purchased.
*Given the handmade and unique textile nature of many of our clothes, there are often slight variations between each item. We happily accept exchange requests for a different variation.
**For product exchanges of greater value than the original order value, we will contact the customer, who will be required to cover the price difference.
In the rare case that Jacqlyn sends an incorrect order or defective item, Jacqlyn will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.
We will gladly offer a refund to the customer for the return of unworn and unaltered merchandise if requested within 7 (seven) working days of receipt. Refunds will be processed only to the original form of payment. Shipping costs are the responsibility of the customer and will not be refunded by Jacqlyn.
Please note that previous collection Sale items are final sale, and no exchanges or returns are allowed.
* We do not accept refunds for swimsuits but we accept returns.